Refunds and Returns Policy
Effective Date: March 1, 2024
Thank you for shopping at BlueBlockersOptics, operated by Sagnik & Sohom LTD. We strive to ensure your complete satisfaction with every purchase. Please read our refunds and returns policy carefully to understand your rights and obligations.
- Initiating a Return: If you are not satisfied with your purchase, you may initiate a return within 30 days of the delivery date. To start the return process, please contact our customer support team at sohomtalukdar@gmail.com to request a Return Merchandise Authorization (RMA) number. Returns made without an RMA number may not be accepted.b. Product Condition: Returned items must be unused, in their original packaging, and in the same condition as when you received them. Any product that is damaged, altered, or missing parts may not be eligible for a refund.c. Return Shipping: You are responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure the safe return of your item.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.b. Refund Timeframe: If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. The timing of the refund may vary depending on your financial institution.
- Contact Information:If you have any questions or concerns regarding our refunds and returns policy, please contact our customer support team at:Email: sohomtalukdar@gmail.com Address: XYZ Street
- Exceptions Customized Orders: We do not accept returns for customized or personalized items unless they are defective or damaged upon receipt.b. Hygiene Products: For hygiene reasons, we do not accept returns or exchanges on items such as earplugs, eye masks, or any product that comes into direct contact with the eyes, nose, or mouth, unless they are unopened and unused.
- Damaged or Defective Items:If you receive a damaged or defective item, please contact our customer support team immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
- Changes to Policy:We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on the website.
Thank you for choosing BlueBlockersOptics. We appreciate your business and are committed to providing you with exceptional service and quality products.
Sagnik & Sohom LTD
Date: March 1, 2024